Help
Answers, and the ones we check
Kulraise records a child's pocket money and, in some families, their blood-sugar readings. So the rule underneath all of this is simple: nobody can open your family unless you hand them a key, and you can take it back whenever you like.
Questions
The things families ask
Every answer here is checked against the app itself — a test reads this list and the code that decides each claim, and fails the build when the two disagree. If something below is wrong, it is a bug and we would like to know.
Getting started
What Kulraise is, and the first evening with it.
What is Kulraise?
A family app where children earn pocket money from habits their parents set, and keep it in a savings account that pays the interest the parent chooses. There is also a health side — a carbohydrate and blood-sugar log — which is free on every plan, for everybody.
Read the whole answerDoes my child need a debit card or a bank account?
No. Kulraise issues no card, holds no money and asks for no KYC. The balance, the interest, the fixed deposits and the funds are all a simulation that lives in the app — what actually changes hands is whatever you hand over.
Read the whole answerHow does my child sign in?
With the family’s join code and a four-digit PIN — not an email address and not a password. A child picks their own name from the family list and types the PIN.
Read the whole answerPocket money and the bank
What a child earns, and what happens to it afterwards.
Is the money real?
No. Kulraise keeps a record of money you hold for your child. Nothing moves until you pay it out yourself.
Read the whole answerHow does the savings interest work?
You set the rate — there is no rate of ours. It is paid monthly on the savings balance, and you can set a different one for each child.
Read the whole answerWhat does a child earn pocket money for?
For habits a parent sets — and only when the child ticks them off in person. A parent can approve what needs approving, but nothing ticks itself on a child’s behalf and no habit pays out twice.
Read the whole answerThe health side
Carbohydrate, blood sugar, and the line this app does not cross.
Does Kulraise ever tell us how much insulin to give?
No. Never, in any screen, under any circumstance. It is the hardest line in the app and it is enforced by tests rather than by good intentions — the file that totals carbohydrate does not know insulin exists, and a suite reads every sentence the app can produce and fails on any instruction or dose word.
Read the whole answerWhere do the carbohydrate figures come from?
Three places, in order, and the screen always says which: your own list first, then our staff-reviewed starting figures, then a public food database for anything on neither. Every figure is a range for a named portion, never a single number.
Read the whole answerDo I have to pay for the health side?
No. The health side is free on every plan, for everybody, and always has been. There is no setting that switches it off behind a bill — in the code that decides what each plan includes, health is not an entry at all.
Read the whole answerWho can see what
Between a parent and a child, and between your family and us.
Can anyone at Kulraise read our messages or our readings?
No. There is no path in the app that shows staff the content of a message, a reading, a note or a post — not for support, not for the owner, not with a key. Support can see counts and states, and can perform a small, audited set of actions, none of which reads what anybody wrote.
Read the whole answerCan my child say something to one parent and not the other?
Yes. A private message goes to exactly one person, and the rule lives in the database rather than in the interface — there is no screen anywhere, for anybody, that shows a message it was not addressed to.
Read the whole answerCan one child see a sibling’s money?
No. A child sees their own balance and nobody else’s, on every screen including the family feed — a sibling’s event appears there, the figure does not. A parent sees everything.
Read the whole answerHow do I delete our family and everything in it?
Settings → Delete, and it deletes rather than hides — the rows go. Every table in the app has a written rule for how it dies, and a test fails the build when a new table arrives without one.
Read the whole answerPlans and billing
What costs money, what never will, and what happens if a month goes unpaid.
What do the plans cost, and what is in them?
Free is ₹0 and always will be: one parent, one child, habits, pocket money and the savings bank. Family is ₹199 a month for two children and a parent, with the meal planner and the whole bank. Plus is ₹399 a month for six children and two parents — both of you approving, from your own phones.
Read the whole answerWhat happens if we do not pay a month?
You get a week of asking, and then the app goes read-only for parents until it is settled. Nothing is ever deleted and nobody is removed — and the health side, your messages, your security settings, the plan screen and the delete screen are never affected, at any point.
Read the whole answerSome of these need more than two sentences
There are longer pages on carbohydrate counting with Indian food, what a school-day log should record, pocket money without a card, and where a prepaid-card app is the better answer than this one — the guides. The carbohydrate table itself is readable without signing in.
Who it is for
- Parents in India already giving pocket money and doing the sums in their head.
- Children roughly eight to sixteen — old enough to want the money, young enough that you still approve what they spend it on.
- Households where the same three things get asked for every single day.
- A child with a condition whose routine you are already tracking in a notebook or a photo.
Who it is not for
- Anyone wanting a real card or a real bank account. It records the pocket money you already give; the funds are a simulation.
- Families who want to fine a child. No habit can ever cost money here.
- Anyone looking for medical advice. Kulraise keeps the log; targets and doses come from your doctor, and it never calculates one.
- Parents who want to read a child's private notes or messages. There is no such door and there will not be one.
How it goes
- 1
Ask, from inside the app
Settings → Help has a box for a question. It reaches us and opens nothing at all — no habits, no money, no health, no messages. Most things are sorted here, and it is the right first move whenever you can still sign in.
- 2
Give a key, only if we need one
If fixing it means touching your family, we will ask you for a support key. A parent creates it on the same screen, chooses look-only or look-and-fix, chooses how long it lasts, and can close it in one tap. We can never make one for ourselves.
- 3
Watch what happens
Every time somebody opens your family it is written down with their name and shown to you in plain words on that same screen. Not an event log — sentences. Closing the key stops all of it immediately.
If nobody can sign in
This is the awkward one, and it is worth reading before it happens to you. A support key is created from inside the app — which means a family locked out of the app cannot make one. For years the honest answer to “we are all locked out” would have been that there is nothing we can do.
So there is an exception for exactly this. The person who runs Kulraise — nobody else on the team — can create one password reset link without a key, having written down why. It works once and expires in two hours.
It opens nothing else. Not habits, not money, not health, not messages, not the support panel. And you are told: it appears on your Help screen permanently, with the reason written out, alongside a list of what was not opened. If that ever appears and you did not arrange it, say so immediately.
It is one of two exceptions to the key, and they are the only ones; only the person who runs Kulraise can use either. The other is a check of the payments Kulraise makes on its own, for mistakes such as one made twice. Those payments are the allowance, savings interest, payday for habits, the bonus for days of checks logged, and a fixed deposit that closes. To check them, that person sees your family's name, each child's name, the dates and the amounts. Every check is written to your family's record in Settings → Help, and the check itself changes nothing.
Before that, try the ordinary routes: any parent who is still signed in can change the password from Settings → Security using the current one, and a child locked out of her PIN only needs a parent to reset it.
What a key opens
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Your family settings, who is in the family, and pocket-money balances.
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Whether notifications are reaching your phones — which is usually the actual problem.
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The last few money entries, so a missing payout can be found.
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With a full key: a one-time password reset link, a temporary PIN, a correction to a mistyped login email, a stuck payout run, a notification test, and a cleared PIN lockout.
What nobody can ever do
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Log in as you, or as your child. There is no such button, for anyone.
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Read a blood-sugar value, an insulin amount, a carb count or a food note. A full key shows the times entries were made, never what they said.
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Read a private message between a child and a parent. That rule lives in the database, not in the interface, and there is no override.
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Read a family post, a wish, or a note anybody wrote to anybody.
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See or change a PIN. We can set a temporary one that must be replaced on first use, and only with a full key.
These are not settings or promises about our intentions. They are how the app is built, and the tests that ship with it are mostly attempts to break them.
Two things that are not support problems
Reminders stopped arriving. Usually the app was removed from the home screen and put back, which silently drops the notification subscription. Turning reminders off and on again in Settings → Reminders fixes it, on each phone.
A habit did not tick itself. A habit only ticks automatically if it was linked to something — a sugar check, or a money action. The habit row says which, in words. If it says “ticked by hand”, that is what it will do.